hi111's Privacy Policy

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hi111 ("we", "our", "platform") is a safe and reliable online casino and betting platform operated for users in Bangladesh. This privacy policy applies to personal information collected when you use hi111's website, mobile version, and related services.

The main purpose of this policy is to clearly inform you — what types of information we collect, why we collect it, how we store it, and what steps we take to protect your information. By using any hi111 service, you are considered to have agreed to the terms of this privacy policy.

We believe that protecting the privacy of your personal information is one of our highest responsibilities. We are committed to keeping your information secure using SSL encryption technology and strict security practices.

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hi111 may collect the following types of information:

2.1 Identity Information

• Full name, date of birth, and gender
• National ID card or passport details (for identity verification)
• Address and contact information
• Email address and mobile number

2.2 Account & Financial Information

• Username and secure password (stored in encrypted form)
• Payment method information — mobile number or account details applicable for bKash, Nagad, Rocket, or bank transfer
• Transaction history and balance information
• Deposit and withdrawal records

2.3 Usage & Technical Information

• IP address, browser type, and operating system
• Site access time, session duration, and navigation patterns
• Device identifier information
• Information collected from cookies and similar tracking technologies

2.4 Communication Information

• Content of communications with us via live chat or email
• Records of complaints and requests
• Responsible gaming self-assessment information (where applicable)

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hi111 uses collected information for the following purposes:

Your information is not sold to any third party for commercial purposes beyond the purposes stated above.

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hi111 may share your personal information with third parties in the following limited circumstances:

4.1 Service Provider Partners

Limited information may be shared with trusted third parties to operate specific services such as payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical support. These partners are bound to use information only for the designated purpose and are subject to confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed when required by a court order, a legitimate request from a government authority, or a legal process. Only the minimum necessary information will be provided in such cases.

4.3 Security & Fraud Prevention

hi111 reserves the right to share information with relevant authorities or security agencies to investigate and prevent potential fraud, money laundering, or other illegal activities.

4.4 Business Transfer

If hi111's business operations go through a merger, acquisition, or restructuring, user information may be transferred as part of the business assets. In that case, the terms of this policy will continue to apply.

To be clear: hi111 never sells your personal information to advertisers or other third parties for commercial purposes.

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hi111 uses cookies and similar technologies that store small data files in your browser. These technologies are used for the following reasons:

• Essential cookies: Required to maintain login sessions and operate the core functions of the platform.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Help monitor site usage patterns to improve service quality.
• Security cookies: Used to detect suspicious activity and keep accounts secure.

You can control cookies by changing your browser settings. However, disabling some essential cookies may affect the functionality of the platform.

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hi111 applies multi-layered security measures to protect your information:

While we strive to ensure the highest level of security, storing or transmitting data over the internet is not entirely without risk. We are committed to notifying affected users as quickly as possible if we become aware of any security breach.

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hi111 retains your personal information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by legal obligations.

• Active account information: Retained for as long as the account remains active.
• Financial transaction records: Kept for a specified period in accordance with legal and regulatory requirements.
• Closed account information: Even after an account is closed, certain information may be retained for a set period for legal purposes.
• Marketing preferences: If you withdraw your consent, your information will be removed from marketing communications as quickly as possible.

Once the purpose is fulfilled and there are no legal obligations, your information will be securely deleted or anonymised.

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By using the hi111 platform, you may exercise the following rights regarding your personal information:

8.1 Right to Access

If you would like to know what information we have collected and stored about you, you can contact us.

8.2 Right to Rectification

If any information stored about you is incorrect or incomplete, you can request that it be corrected. Most information can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

8.4 Right to Withdraw Consent

You may withdraw consent given for marketing communications or optional data processing at any time.

8.5 Right to Lodge a Complaint

If you have any complaint regarding the protection of your information, please contact our support team first. To exercise any of the rights listed above, email us at: [email protected]

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hi111 strictly does not provide services to anyone under the age of 21. The platform is for users aged 21 and above only — this is an integral part of our safety policy.

Age verification is mandatory at the time of registration. If we learn that a user is under the age of 21, we will immediately close their account and properly delete the information collected.

If you believe a minor is using hi111, please let us know at [email protected].

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The hi111 platform may have integrations with payment service providers such as bKash, Nagad, Rocket, and banking services. These third-party services have their own privacy policies, for which hi111 is not responsible.

When completing a payment, you may be directed to the relevant payment provider's platform. Your information processing there will be governed by that organisation's policy.

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hi111 reserves the right to periodically review and update this privacy policy. Amendments may be made due to changes in the scope of services, legal requirements, or technological improvements.

For significant changes, we will display a notice on the platform or notify you at your registered email. Continued use of the service after changes are made will be considered as your agreement to the updated policy.

The date of the most recent update will be stated on this page. For any questions, contact us at [email protected].

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If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

We will make every effort to respond quickly and effectively to any privacy-related request you have. hi111 believes that respecting user privacy, alongside building a secure platform, is the foundation of long-term trust.